Winning awards and being certified to quality standards gives companies a three fold advantage:

Ø       independent recognition that an international milestone has been reached,

Ø       the knowledge that the ‘right’ things are being done internally, and

Ø       the ability to capitalize on the recognition in terms of marketing and increased future business.

The Excellence Model is based on the premise that the efforts input into the organisation in terms of leadership, business strategy and planning, HR systems and management, improved and documented processes, and emphasis on the supplier, partner and customer relationships that ensure satisfaction, all called enablers, will result in increased corporate performance. The model below depicts simply the relationships and how the criteria are related. 

Within these criteria, totalling 9 for both enablers and results there are sub-criteria that address each criteria more specifically. In implementing Excellence Models the most important factor is the initial “GAP Analysis” that determines the current status of the organisation versus the standard. From this a detailed road map can be charted to take the organisation on the improvement path to whatever position it desires.

In our experience most organisations have specific strengths but, for whatever reasons, may not have appreciated the significance or impact of some well practiced management techniques that can improve performance.

At Ibtikar we recognise the importance of the positive efforts being made within organisations to improve and our way to carry out any GAP analysis would be to provide awareness of the Excellence Model to managers and then to conduct workshops where the trained managers themselves, through consensus, provide the material necessary for the GAP analysis.

Ibtikar is proud to be associated with a number of winners of the Dubai Quality Award where we helped these organisations win in 2002, 2003 and 2004 and continue to work with a number of others in the quest of improving standards and performance. We have found that the Business Excellence Model (BEM) can provide the standard to which organisations need to comply. This compliments the Balanced Scorecard (BSC) which provides the measures, targets and timelines for achieving the objectives set by the organisation.